SAP TRAINING

Solution Overview(Introduction)

Getting to know mySAP CRM
mySAP CRM – The complete solution
CRM architecture & Component integration
Key capabilities of mySAP CRM
Channels of interaction
Careers @ mySAP CRM 2007

Base Customization/Master Data (SAP CRM & SAP R/3)

Overview of CRM Server Technology
Business partner master
Product master
Organization management
Pricing fundamentals
Condition technique and pricing procedure determination
Territory management
Transactions processing
Activity management
Partner processing
People centric CRM

CRM Marketing

Introduction
Marketing planning – elements
Campaign management
Segmentation of business partners
Segment builder tool
Personalized mail forms
External list management

CRM Sales

Sales Order Mgmt.
Quotations and Contracts.
Opportunity Management
Task & Activity Management.

CRM Service.

Service Request, Service Ordering & Contract Mgmt.
Complaint Management
Case Management.
Installed base Management knowledgement Management
Workflow and Escalation Management
Workforce Management

CRM Middleware

Introduction
BDoc and types of BDoc
BDoc Modeler
Error fixing

E-Commerce(Web Channel)

Introduction
B2B and B2c scenarios
Product catalog
Product proposals
Top n products
Different Types of Selling Cross
selling ,Up selling,Down selling
Partner product range
Web Shop

CRM Web Client /Customer Interaction center (IC)

Interaction center overview
Framework and components
IC Webclient Profile and Configuration.
Visible component configuration
Hidden component configuration

Over View Topics

Trade Promotion Management
CRM Analytics
Partner Channel management
SAP CRM Project Implementation
Solution Manager
FAQs

COURSE FEE AND DURATION

Total Duration : 32 Hours

Each Class : 1 and half hours

HAVE QUESTIONS OR QUIRIES?

OR JUST CALL ON THIS NUMBER

08583959528

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