SAP TRAINING Solution Overview(Introduction) Getting to know mySAP CRM mySAP CRM – The complete solution CRM architecture & Component integration Key capabilities of mySAP CRM Channels of interaction Careers @ mySAP CRM 2007 Base Customization/Master Data (SAP CRM & SAP R/3) Overview of CRM Server Technology Business partner master Product master Organization management Pricing fundamentals Condition technique and pricing procedure determination Territory management Transactions processing Activity management Partner processing People centric CRM CRM Marketing Introduction Marketing planning – elements Campaign management Segmentation of business partners Segment builder tool Personalized mail forms External list management CRM Sales Sales Order Mgmt. Quotations and Contracts. Opportunity Management Task & Activity Management. CRM Service. Service Request, Service Ordering & Contract Mgmt. Complaint Management Case Management. Installed base Management knowledgement Management Workflow and Escalation Management Workforce Management CRM Middleware Introduction BDoc and types of BDoc BDoc Modeler Error fixing E-Commerce(Web Channel) Introduction B2B and B2c scenarios Product catalog Product proposals Top n products Different Types of Selling Cross selling ,Up selling,Down selling Partner product range Web Shop CRM Web Client /Customer Interaction center (IC) Interaction center overview Framework and components IC Webclient Profile and Configuration. Visible component configuration Hidden component configuration Over View Topics Trade Promotion Management CRM Analytics Partner Channel management SAP CRM Project Implementation Solution Manager FAQs COURSE FEE AND DURATION Total Duration : 32 Hours Each Class : 1 and half hours HAVE QUESTIONS OR QUIRIES? OR JUST CALL ON THIS NUMBER 08583959528
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